Home Cleaning Company Rep

Hi there! Please read the following before applying :) We’re looking for a reliable, detail-oriented admin assistant to help run daily operations. You’ll be the first point of contact for customers and support our cleaning team behind the scenes.

Requirements:
- Excellent and clear verbal communication
- You MUST be willing to go above and beyond
- Ability to multitask and stay organized
- Commitment and long term loyalty to the company
- Experience with CRM tools (Booking Koala, Clean Genie, etc.) is a plus

Responsibilities:
- Respond to customer inquiries via text, call, and email
- Send quotes and follow up with leads
- Schedule, update, and cancel bookings in our system
- Assign jobs to cleaning crews and manage calendars
- Handle customer issues and escalate when needed
- Answer and monitor incoming leads and ensure fast response times
- Support day-to-day administrative tasks as needed

Bonuses:
- Bonus pay opportunities are available