Ecommerce customer service advisor

I'm searching for a Customer Service Representative for my e-commerce ladies' fashion brand. Your role will involve handling customer queries and ensuring their satisfaction. The job role also includes updating and keeping track of stock levels, handling customer returns, and basic admin. In this role, some key requirements include:

•? ?Excellent English skills: Your communication must be clear, concise, and compelling. You should be able to solve customer issues effectively.
•? ?Womenswear Fashion Knowledge: You must be familiar with fabric types and care, as well as sizing and fit for women's clothing. This knowledge will be crucial in responding to customer inquiries.
•? ?Proficiency in Excel: You'll be responsible for data entry, organisation, creating/updating spreadsheets, and generating reports and analysis.

Ideal candidates should have prior experience in customer service, a keen interest in womenswear fashion, and demonstrable experience with Excel. An appreciation for sustainability, along with a caring and kind approach to communication and customer support, is essential. Your ability to represent the brand's values with empathy and thoughtfulness will play a key role in our continued growth.