Customer Review Specialist

Job Title: Customer Review Specialist (Phone-Based)
Location: Remote
Job Type: Full-Time

Role Overview
We’re hiring a phone-based specialist to handle critical customer issues and negative online reviews. Your main task will be to call customers who’ve had negative experiences, resolve their concerns, and aim to rebuild trust—often leading to updated or removed reviews.

Responsibilities
? Make outbound calls to customers with complaints or negative reviews
? Investigate and resolve issues with speed and empathy
? Coordinate with internal teams for resolution
? Log calls and outcomes in CRM tools
Encourage satisfied customers to update or remove a review

Requirements
? 2+ years in customer service or escalation handling (phone-based)
? Strong phone communication and conflict resolution skills
? Calm, empathetic, and solution-focused approach
? Experience with CRM systems (e.g., Zendesk, Salesforce)
? Familiarity with online review platforms (Google, Product Review, Trustpilot, etc.)

Perks
? Remote work flexibility
? Competitive salary
? Supportive team and meaningful work

Apply now to help us turn tough customer moments into lasting loyalty.

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