Administrative Support / Customer Service Support

Admin Support:

1. Keep calendars and schedules up to date – you’ll help set meetings and send reminders.

2. Organize files, update spreadsheets, and help keep things running smoothly behind the scenes.

3. Prepare simple reports or help polish up documents and presentations.

4. Assist with inbox management – flagging important messages or replying to simple emails.

5. Help book travel or make online purchases when needed.

Customer Support:

1. Respond to emails or messages from customers with clear and friendly communication.

2. Handle basic questions, follow up on requests, and help solve minor issues.

3. Process orders or updates to customer records when needed.

4. Keep track of common customer questions or concerns to help us improve.

5. Escalate anything urgent or complex to the right team member.