Dispute Manager (Long-Term Role)

Are you a reliable and experienced leader with a deep understanding of Shopify, dispute management, and refund processes? We're looking for a Dispute & Customer Service Operations Manager to take full ownership of our dispute handling, support workflows, and supplier coordination — with the potential to grow into the Head of Customer Service across multiple fashion dropshipping stores.

What We Expect From You:
- Shopify Mastery: You know how to process refunds, review order timelines, and handle backend tasks with confidence.
- Dispute Management Expertise: You have a proven track record of managing Klarna and PayPal disputes with high success rates.
- Team Leadership Experience: You've managed a support or operations team before and know what it takes to keep people aligned, responsible, and efficient.
- Supplier Communication Skills: You’ve handled return issues, refunds, or product complaints directly with suppliers and know how to follow up professionally.
- Product Quality Awareness: You understand what makes a good product listing and have previously done quality checks or raised quality issues with suppliers or internal teams.
- Strong Ownership & Independence: You get the job done without needing daily check-ins. You take initiative, communicate clearly, and follow through — every time.
- High Integrity & Time Discipline: You are truly working when you say you are. You can be trusted with independent hours and still deliver excellent, timely results.
- Availability: You're available 6 days per week, ideally for 3–4 hours per day, with the flexibility to scale up as needed.

Your Responsibilities:
- Take full ownership of Klarna and PayPal disputes, from evidence gathering to final submission.
- Process customer refunds correctly and timely inside Shopify.
- Communicate directly with suppliers regarding faulty products, delays, and returns.
- Perform occasional quality checks on listed products to ensure accuracy and consistency.
- Track dispute win/loss performance and provide suggestions for improvement.
- Prepare to eventually lead the full Customer Service department, including onboarding and managing tea ---------- mbers.
- Maintain clear internal documentation and handle follow-ups without needing reminders.

What We Offer:
- A leadership role in a fast-growing e-commerce company where you can truly make an impact.
- Long-term stability and the opportunity to evolve into Head of Customer Service.
- A collaborative and performance-driven remote team environment.
- Structured pay based on experience and results:
Payment Structure:

Start as Dispute Manager:
Starting Pay: $3.50 per hour
After 3 Months: Increased to $4.00 per hour
After 3–12 Months: Increased to $4.50 per hour
Annual Pay Increase: +$0.50/+$1.00 per hour per work year

If You Are Promoted to Head of Customer Service:
Starting Pay: $5.00 per hour
After 3–6 Months: Increased to $6.00 per hour
After 6–12 Months: Increased to $7.00 per hour — only if performance is consistently strong and you no longer require top-level supervision

How to Apply:
Think you’re the reliable, proactive leader we need? Contact us on Teams and include the word "blueberry" in your message. Be sure to attach:
A short message explaining your past experience in Shopify, supplier communication, and team leadership

Teams:
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(We only respond to Teams applications — other messages will be ignored)

We’re excited to bring on someone who can lead, deliver, and grow with us.