Full-Time Customer Service Assistant (E-Commerce – Restaurant Equipment)

Remote – French Time Zone (CET)
Monday to Friday | 9:00 AM – 5:30 PM (30-minute break included)


We are a fast-growing e-commerce business specializing in the online sale of restaurant equipment to an international clientele. Our mission is to provide high-quality products with top-notch customer support. We believe customer satisfaction and loyalty are the keys to our success—and we’re looking for someone who shares this vision.

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Position Overview:

We are hiring a Full-Time Customer Service Assistant to join our team. You’ll play a critical role in ensuring our customers’ orders and inquiries are handled promptly and professionally. This is a remote position, but you must be available during French business hours.

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Key Responsibilities:
Handle customer service tasks primarily via email, including:

- Following up with suppliers regarding order acknowledgments and missing tracking numbers
- Forwarding inquiries to the appropriate internal teams
- Ensuring proper and timely delivery of orders
- Understanding and responding appropriately to international client inquiries
- Respond to live chat support in a friendly and professional manner
- Schedule pickups with our carriers at clients' locations
- Ensure open customer cases are resolved quickly and efficiently

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What We’re Looking For
Proven experience in e-commerce customer service
Strong written communication skills in English (French is a plus)
Ability to work independently and manage multiple priorities
Detail-oriented with a problem-solving mindset
A high level of responsiveness and accountability
Proficiency with the following tools:

Monday
Slack
ChatGPT
Prestashop

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Why Join Us?
Work remotely with a dedicated and professional team
Have a direct impact on customer satisfaction and brand loyalty
Grow your skills in a dynamic, international e-commerce environment

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How to Apply
Think you're a great fit? Submit your updated CV/resume and a brief cover letter explaining your relevant experience and why you’re the right person for this role.

We look forward to meeting you!