Operations Manager / Executive Assistant

About the Client:
Our client, an established company in the virtual staffing industry, is seeking a reliable and results-driven Operations Manager who can also serve as an Executive Assistant to the Company Director. This is a unique hybrid role that combines operational leadership with high-level executive support—perfect for someone who thrives in a remote, fast-paced setup.

Key Responsibilities:

Operations Management:
Oversee daily business operations and ensure smooth delivery of virtual assistant services
Manage recruitment, onboarding, and training of remote teams
Supervise VAs to uphold service standards and client satisfaction
Optimize workflows and processes to reduce onboarding time
Implement performance metrics and ensure alignment with client goals
Lead initiatives to enhance team efficiency and service quality
Track VA attendance and timekeeping, ensuring accurate records
Handle invoicing and basic financial tracking using Xero
Build and maintain strong client relationships

Executive Assistant Duties:
Provide high-level admin support to the Company Director
Manage calendar, inbox, travel plans, and meeting schedules
Draft reports, presentations, and internal comms
Track key projects and action items to ensure timely delivery
Serve as liaison with internal/external stakeholders
Anticipate the Director’s needs and support business priorities

What We’re Looking For:
4+ years of experience in operations and executive support
Proven ability to manage remote teams and streamline operations
Experience supporting senior leaders or founders
Familiarity with Xero for invoicing and financial tracking
Strong decision-making, communication, and time management skills
High integrity, professionalism, and discretion
Familiarity with AU business is a plus

Tools You’ll Be Using:
Xero, CRM/recruitment/ops platforms (basic to intermediate)