Sales/Retention Specialist

About the Role:

We are seeking a highly skilled Retention and Support Specialist to join our fast-growing team. Your main responsibilities will include retaining clients, handling support inquiries via email, and providing proactive outreach to improve customer satisfaction and loyalty. This is a non-voice role — perfect for someone with exceptional written English and a strong background in sales.

Key Responsibilities:

- Respond to customer support emails in a professional and friendly tone
- Proactively reach out to customers to reduce churn and increase satisfaction
- Handle retention-related conversations, including addressing objections and offering solutions to retain clients
- Collaborate with our internal team to resolve customer issues quickly and effectively
- Track and report customer feedback and trends to improve our service

Requirements:

- Exceptional written English skills — your grammar, tone, and structure must be flawless
- Proven sales experience — ideally in client-facing or retention roles
- Comfortable with persuasive writing and objection handling via email
- Strong attention to detail and ability to follow clear processes
- Fast learner and highly dependable

Please Do NOT Apply If:

- Your written English is not at a native or near-native level
- You do not have relevant sales experience
- You are looking for part-time or short-term work

What We Offer:

- Extremely competitive rates (that will increase as company scales) with performance-based bonuses
- Stable full-time position after initial probation
- 100% remote work
- Supportive team and structured onboarding
- Opportunity for growth in a fast-scaling company