Operations Manager

Hiring: Operations Manager
(Real Estate Appointment Setters Team)

Position: Operations Manager
Industry: Real Estate
Work Type: Full-Time (Remote)
Work Schedule: Monday to Friday, 8:00 AM to 5:00 PM Eastern Standard Time (EST)

Job Description:

We are a fast-growing real estate company seeking a highly experienced and driven Operations Manager to oversee our Inside Sales Representatives (Appointment Setters) and provide support in real estate tasks.

This role goes beyond just leading ISAs – we’re looking for someone with broad real estate experience who can assist with back-end processes, team coordination, and help keep everything organized and running efficiently.

You will be responsible for managing the day-to-day operations of the appointment setting team, ensuring performance targets are met, coaching tea ---------- mbers, and handling miscellaneous administrative responsibilities within the real estate business.


Responsibilities:
    •    Supervise and manage the daily performance of appointment setters (ISAs)
    •    Monitor appointment submissions and ensure quality assurance
    •    Provide real-time coaching, training, and support to the sales team
    •    Assist with real estate administrative tasks as needed (e.g., CRM updates, pipeline management, coordination with agents)
    •    Maintain communication between ISAs, agents, and operations
    •    Improve scripts, workflows, and performance metrics
    •    Coordinate appointment confirmations and follow-ups
    •    Troubleshoot tools, processes, and communication gaps
    •    Deliver consistent reporting and updates
    •    List management, including list segmentation, recycling, updating records, and optimizing call lists for the ISA team


Requirements:
    •    Proven experience managing or leading real estate ISA/appointment setter teams
    •    Broader real estate industry experience is required
    •    Strong leadership, problem-solving, and organizational skills
    •    Excellent English communication skills (spoken and written)
    •    Tech-savvy and proactive – can work independently and make informed decisions
    •    Familiarity with ---------- , Mojo Dialer, and RingCentral is a big advantage
    •    Reliable internet connection (at least 50 Mbps) and professional home office setup
    •    Must be available full-time, Monday to Friday from 8:00 AM to 5:00 PM EST


How to Apply:
To apply, please upload the following files to Dropbox or Google Drive and share a viewable link:

    1.    Updated Resume
    2.    Short Video Introduction (Highlighting your real estate and leadership experience)
    3.    Screenshot of your PC specs and internet speed