Shopify Customer Service

We are looking for a reliable and proactive customer support assistant to help manage customer service for our Norwegian fashion dropshipping store. We currently receive around 15–30 customer emails per day, and this number is growing quickly.

Important: Customers write in Norwegian — but you don’t need to speak or write Norwegian. You will use ChatGPT to generate replies in perfect Norwegian, based on clear templates and support flows.

Your tasks will include:

- Using ChatGPT to write all customer replies in Norwegian
- Following templates and flows — but also thinking creatively to find helpful, customer-friendly solutions
- Managing orders in Shopify (create, edit, issue refunds or vouchers)
- Looking up tracking and delivery information in Parcel Panel
- Communicating clearly with me in English
- Making sure all messages are answered within 24 hours (every day)

Requirements:

- You can communicate clearly with me in English (no perfect grammar needed)
- You’re comfortable using AI tools like ChatGPT to generate natural replies
- You are creative, patient, and solution-oriented
- You are familiar with Shopify and/or Parcel Panel (or learn quickly)
- You’re organized, independent, and responsive throughout the day
- Keeping a Google Sheets refund log up to date for tracking refund status

Bonus points if you:

- Have experience supporting customers who paid with Klarna (more sensitive, higher chargeback risk)
- Have worked in fashion dropshipping customer support before