Virtual Assistant for STR

Job Title:
Virtual Assistant – Short-Term Rental Support (Airbnb, OwnerRez, VRBO, Google Suite)

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About the Role:
We are looking for a proactive, detail-oriented Virtual Assistant to support our daily operations! We manage a portfolio of beautiful Airbnb apartments in Dallas and need someone to assist with guest communications, property management tasks, and general admin support remotely.

If you’re experienced with platforms like OwnerRez, Airbnb, VRBO, and the Google Suite, highly organized, tech-savvy, and have a strong customer service mindset, you’ll fit right in!

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Timings: 9am – 4pm (CST), 3 days a week.


Responsibilities:
• Manage guest communications across OwnerRez, Airbnb, VRBO, and Booking.com (pre-booking inquiries, guest support during stays, review follow-ups).
• Handle calendar management, remote lock scheduling, stay alterations, and booking adjustments through our property management system (PMS).
• Coordinate with cleaning and maintenance teams to ensure smooth turnovers.
• Update property listings (photos, descriptions, amenities) and optimize for maximum visibility.
• Assist with day-to-day admin tasks like report creation, expense tracking, and document management.
• Monitor guest feedback, tracking reviews on platforms, and escalate issues promptly to management.
• Perform basic research related to travel trends, competitor pricing, and market insights.
• Help implement SOPs (Standard Operating Procedures) for operations and guest communications.

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Skills & Qualifications:
• Experience working with OwnerRez (or other PMS like Guesty/Hostaway), Airbnb, VRBO, and property management tools (Duve, IGMS, Breezeway, Pricelabs).
• Strong English communication skills (written and verbal).
• Amazing soft skills and negotiation/persuasive skills with guests. Highly organized with excellent time management skills.
• Proficient with Slack, WhatsApp, Salesforce, Microsoft Office, and similar platforms.
• Ability to work independently, stay proactive, and manage tasks without close supervision.
• Background in hospitality, customer service, or short-term rental support is a big plus.

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Preferred Experience:
• 2+ years of experience as a Virtual Assistant, Customer Service Representative, or Administrative Support. Talented freshers with good technical knowledge and zeal for real estate management and support are welcome.
• Familiarity with Airbnb operations, booking systems, and remote hospitality management.
• Have basic skills in photo editing, travel planning, or content creation for listings.

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Languages:
• English required
• Ability to perform some Spanish translations using Google

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Perks:
• 100% remote work opportunity.
• Flexible hours depending on shift needs, and we provide time-off easily.
• Join a small friendly team passionate about travel, service, and hospitality.

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How to Apply:
Please send your resume (subject line: Name_VAStringBNB_Years of Experience), a brief introduction about yourself, and any relevant links (LinkedIn, Upwork profiles) to ----------

We look forward to having you on board!