Experienced Dropship Customer Service Representative

We’re looking for a reliable and detail-oriented Customer Service Representative to join our growing team. As a 7-figure dropshipping business in the fashion and home decor space, we know that excellent customer support is the backbone of our long-term success.

If you're someone who genuinely enjoys helping customers, communicates clearly and professionally, and can work independently, you might be exactly who we’re looking for.

[The Role]
You’ll be responsible for handling customer support tickets, resolving order-related questions, and making sure every customer receives clear and friendly communication. You’ll coordinate with our operations and fulfillment teams when needed, and help us identify recurring issues and improve customer experience. Most of your work will be written communication through email or our support system.

This is a remote position.

[What We’re Looking For]
- At least 1 year of experience in a customer support role (email-based support)
- Excellent written English
- Previous experience with dropshipping is a MUST
- Familiarity with tools like ReAmaze, Gorgias, Zendesk, or similar
- Ability to follow instructions and SOPs, but also raise suggestions for improvements
- Reliable, organized, and responsive
- Calm under pressure and focused on solutions

[What We Offer]
- Competitive and stable monthly salary
- Long-term remote position with job security
- Flexible working hours (to be agreed upon)
- Supportive international team
- Growth opportunities and performance-based bonuses

[How to Apply]
To apply, please send us the following:
1. Your CV (PDF format)
2. A short Loom video introducing yourself and sharing why you’d be a great fit
3. Provide the last 3-5 dropship stores you have worked with

If you are serious considering please start your applicaton with ''amazing''

We’re looking for someone who takes pride in delivering great service, if that sounds like you, we’d love to hear from you.