E-commerce Customer Service and Sales Specialist For Online Retail Store

E-commerce Customer Service and Sales Specialist For Online Retail Store
Job Title: Customer Service & Sales Specialist
Location: Remote
Hours: Monday–Friday, 9 AM–6 PM Eastern Standard Time (EST) This is a Full time position (40 hours/week)
Company Overview
We are a fast-growing online retailer specializing in high-end outdoor living products, including water fountains, fire features, planters, and pool accents. Our customers range from homeowners designing their dream backyards to commercial clients enhancing luxury spaces. We partner with top-tier manufacturers to offer premium products, competitive pricing, and exceptional customer service.
As a small but agile team, we pride ourselves on a collaborative work environment, continuous improvement, and providing real value to our customers. We’re looking for tea ---------- mbers who are excited to grow with us and help shape the future of our e-commerce business.
Position Overview
We are seeking a motivated and detail-oriented Customer Service & Sales Specialist to join our growing e-commerce team. In this role, you'll play a key part in guiding customers through the buying journey — from answering product questions to following up on quotes and helping close sales. You'll work directly with both individual consumers and B2B clients, providing top-tier service and support.
This position is ideal for someone who has a strong foundation in customer service and sales and is eager to grow into a leadership role. Training will be provided, and you’ll be supported by a friendly, collaborative team that values initiative, learning, and long-term career development.
Key Responsibilities
Provide timely and professional support via phone, email, and chat
Help customers choose the right products based on their needs and specifications
Assist in preparing and sending quotes, and follow up with prospective buyers
Conduct outbound outreach to explore new B2B and direct customer opportunities
Maintain accurate records of customer interactions and sales activity
Collaborate with internal teams and vendors to ensure smooth order fulfillment and customer satisfaction
For a more detailed Task List please review E-Comm Customer Service and Sales Specialist.pdf?

What We’re Looking For
Previous experience in customer service and sales (DTC and/or B2B)
Strong written and verbal communication skills
A proactive, self-motivated mindset and problem-solving attitude
Ability to manage multiple tasks and maintain attention to detail
Familiarity with Shopify or other e-commerce platforms is a plus
Willingness to learn — training will be provided on all tools and tasks

Why Join Us
Join a positive, supportive, and experienced team
Gain valuable experience in a fast-growing e-commerce company
Flexible, fully remote work environment
Take ownership of diverse tasks and projects
Continuous learning and skill development opportunities
Work in a dynamic role where your contributions truly matter

How to Apply

Email to: ----------
Send in email:
A short paragraph explaining why you’re a great fit for this role
PDF Copy of your resume
Link to your Profile in OnlineJobs.ph