Customer Experience VA – Fashion & Jewelry Brand (Gorgias + Shopify + ChatGPT)

About ARDANT:
We are a fast-growing jewelry brand redefining what everyday luxury feels like. We create bold minimalist jewelry for ambitious, style-conscious women who want to feel confident and unstoppable. Our customers are primarily based in the US, Australia, Canada, and the EU, and they expect a premium, warm, and highly supportive experience—every step of the way.

We’re known for thoughtful, emotionally intelligent service and a voice that feels like your chic best friend who always shows up for you. If you’ve supported women customers in the fashion or jewelry space, and you genuinely care about people, we’d love to meet you.



What You’ll Be Doing:

You’ll be the first line of human connection with our customers—resolving issues, building loyalty, and making sure every touchpoint feels like luxury.
• Handle customer support tickets in Gorgias with kindness, clarity, and brand-aligned voice
• Use ChatGPT (we’ll train you!) to craft thoughtful, empathetic replies that:
• Solve problems
• Increase customer satisfaction and lifetime value
• Protect company profitability while delighting the customer
• Manage orders, returns, exchanges, address changes, and tracking issues in Shopify
• Understand and communicate nuances across different markets (US, AU, CA, EU)—from shipping timelines to tone preferences
• Suggest upsells/cross-sells when relevant, and tag common issues or feedback for our product and marketing teams
• Identify opportunities to turn negative experiences into brand love
• Flag high-value customers or special situations for founder escalation



What We’re Looking For:
• Must have experience in a fashion or jewelry e-commerce brand
• Must have supported female customers in the US, Australia, Canada, and/or the EU
• You write in flawless, near-native English—warm, human, and never robotic
• Emotionally intelligent—you know when to reassure, when to offer solutions, and when to make a customer feel truly seen
• Highly organized and detail-oriented—you don’t let things slip
• Gorgias and Shopify experience required (or fast learner with similar tools)
• Familiarity with ChatGPT is a bonus—we’ll teach you how to use it our way
• Able to follow SOPs but also confident enough to make judgment calls
• Bonus: You’ve handled CX for a brand with a premium or luxury voice



Tools You’ll Use:
• Gorgias (customer service platform)
• Shopify (order + return management)
• ChatGPT (with prompt templates we’ll provide)
• 3PL's internal system
• Google Workspace, Slack, and Notion



Why ARDANT?
• Work with a female-led, values-driven brand that actually cares
• Be mentored by the founder and learn how to build a 5-star customer experience from the ground up
• Help us grow a tight-knit community of ambitious, stylish women around the world
• Long-term opportunity for growth if you’re an A-player



How to Apply:

Please send:
1. A short intro (no AI please!) sharing:
• Your relevant experience with fashion/jewelry brands
• What markets you’ve supported (US, AU, CA, EU)
• Your availability (timezone + hours/week)
2. Your updated resume (send to us via email)
3. A sample reply to this customer message:

“Hi, I made an order on 4/7 and it hasn’t shipped I’m just following up to see when I can expect the item to ship? Please help.”

We’re not just looking for a VA—we’re looking for someone who loves delivering a beautiful customer experience and knows how to turn everyday tickets into brand magic.

If that sounds like you, we can’t wait to hear from you.