Level 1 Tech Support Specialist

As a Level 1 Tech Support Specialist, you will assist users with troubleshooting and resolving technical issues related to Office 365, SharePoint, Teams, Azure AD and general Hardware Troubleshooting. This position is ideal for someone passionate about technology, customer service, and problem-solving. You will provide Level 1 assistance through phone & tickets.

• Provide timely and efficient technical support to users across various channels, including phone, email, and live chat.
• Perform 1st Level Troubleshooting and resolve a variety of technical issues, including hardware, software, and network-related problems.
• Walk customers through technical processes, ensuring clear explanations and solutions.
• Log all customer interactions and technical issues in our Ticketing system for future reference.
• Escalate unresolved issues to Level 2 Technicians or other departments as required.
• Stay up to date on Product/Process updates and troubleshooting techniques to enhance quality of Technical Support.
• Assist in developing knowledge base articles and documentation to help customers resolve issues independently.
• Collaborate with other tea ---------- mbers to improve internal processes and share best practices.


Please include your resume with the application, any application with no resume will not be conisdered.