Customer Service & Inventory Operations Assistant (eCommerce – Amazon, Shopify, Wayfair)

???? Remote | Full-Time | Night Shift (PH Time)
???? Starting at $750–$1,200/month (based on experience and tier)

???? About Us
CR Fence & Rail is a fast-growing US-based eCommerce brand selling home improvement and DIY products on Shopify, Amazon, and Wayfair. We’re a fully remote team that values clarity, ownership, and getting things done right the first time. Every tea ---------- mber wears multiple hats — and we’re looking for someone who thrives on structure, systems, and solving real problems.

???? About the Role
This position starts with our Customer Service Core Role, where you’ll support customers across email, chat, phone, and SMS. You’ll become an expert in our products, installation, and SOPs to deliver quick, helpful, and accurate answers.

In addition to core support, you’ll take on a specialized Add-On Role: Inventory, Factory Communication & Forecasting Assistant — helping us track inventory across platforms, coordinate shipments with our Chinese factory, and ensure our internal systems are updated and running smoothly.

This is NOT a passive support or virtual assistant role. You’ll be a key player in preventing stockouts, coordinating restocks, and tracking every part and shipment.

???? Responsibilities
???? Core Customer Service (60% of your time)
- Respond to support tickets across email, chat, phone, and SMS
- Handle issues like: missing parts, order status, product questions, installation guidance, and returns
- Use Shopify, Amazon Central, Front, and Slack to manage tickets
- Follow SOPs in Guru and escalate unclear issues
- Contribute to weekly tea ---------- etings and continuous SOP improvements

???? Inventory Add-On Role (40% of your time)
- Track stock in Shopify, Amazon, and backend systems
- Place and monitor POs with factory via WeChat
- Ensure all data matches across Google Sheets, ERP, and shipment reports
- Update freight status and proactively raise flags for stuck or delayed items
- Monitor spare parts for restock and inbound prep
- Create SKUs to enable inbounding to Amazon/Wayfair

???? Must-Have Experience
- Created Amazon shipment labels and managed inbounding
- Understand Amazon size tiers and how to reduce FBA cost
- Placed POs to factories in China (non-dropship)
- Used WeChat to communicate with factories
- Tracked inventory and spare parts across factories and 3PLs

???? Preferred Experience
- Coordinated air vs boat freight and shipping timelines
- Shipped to USA, Canada, UK, Germany
- Used inventory software that covers PO, in-transit, receiving, and stock tracking
- Managed products across FBA and multiple 3PL warehouses

???? You’re a Fit If You…
- Think in checklists and spreadsheets
- Get satisfaction from catching problems before they happen
- Communicate clearly and don’t wait to be told what to do
- Are used to taking ownership and driving things forward
- Are comfortable working on a night shift (PH time)

???? Schedule & Compensation
- Full-time, Monday–Friday, Night Shift (PH Time)
- Starting Pay: $750–$1,200/month depending on experience & tier + performance bonus
- Pay is weekly and in advance of work week
Includes:
- 2 PTO days per month (after probation)
- Paid regular PH holidays (not local holidays)
- Overtime pay for approved extra hours
- Night differential
- Performance bonuses available

???? Growth Path
We offer tier-based pay raises for both core CS and the Inventory Add-On. You’ll start at a base level and can move up based on mastery, contribution, and efficiency. The more value you bring, the more you’ll earn — with transparent benchmarks.

???? How to Apply
Please only apply through this link: ----------