Debt Collection Services

About Us:
We are a fast-growing mentorship company that helps clients achieve business success through personalized training. Many of our clients choose to finance their programs in-house, and we are looking for a strong debt collector to help us reduce defaults and enforce our agreements.

Role Summary:
As our In-House Debt Collector, you will be responsible for monitoring missed payments, reaching out to delinquent clients, negotiating payment plans, and escalating serious breaches to our legal team. You’ll be directly helping the company recover owed funds and maintain compliance with our legally binding contracts.

Key Responsibilities:
Text and call clients who have missed payments (typically 15–20 per day)

Follow structured escalation steps for clients who ignore or resist payment

Offer payment plan options and secure updated payment agreements

Document all communication in our CRM with date-stamped notes

Coordinate with legal team for breach of contract filings when necessary

Reference DocuSign contracts, IDs, and recorded calls during collection attempts

Remain professional and persistent while holding clients accountable

Requirements:
Prior experience in collections, customer service, or account recovery

Strong written communication (you’ll send SMS messages daily)

Comfortable being direct and assertive when needed

Tech-savvy – able to work with CRMs, DocuSign, and cloud tools

Ability to maintain confidentiality and handle sensitive data (SSNs, IDs, etc.)