Airbnb Claims Specialist (Virtual Assistant)

We're looking for a detail-oriented VA based in the Philippines to take full ownership of Airbnb claims and dispute submissions for a fast-growing short-term rental company.

???? IMPORTANT: Do not apply if you do not have verifiable experience handling Airbnb claims.

Responsibilities:
Review i ---------- reports and determine if a claim should be submitted
Collect and organize all required evidence (photos, receipts, messages)
Submit clear, well-documented claims through Airbnb’s Resolution Center
Follow up with Airbnb support and guests/hosts to resolve open cases
Track status, maintain organized records, and report outcomes weekly
Identify repeat problems and suggest ways to reduce future claims

Requirements:
At least 1 year of proven experience managing Airbnb claims via the Resolution Center
Strong written English (must be able to write professional, clear case summaries)
Highly organized, reliable, and detail-oriented
Familiarity with Airbnb’s Terms of Service and Resolution Center policies
Ability to work independently and communicate with the team as needed
Stable internet and ability to overlap 2–4 hours with US Eastern Time

How to Apply
- Address me by my first name
- Share proof of your Airbnb claims experience
- Answer this short question (2–3 sentences max):
How would you ensure high success submitting claims while staying compliant with Airbnb’s Terms of Service and avoiding risk to our account?

Applications missing any of the three will be ignored without response.