GERMAN Speaking -Customer Service Team Manager - US / Europe Time

Company Overview:
Leela Quantum Tech along with Quantum Upgrade is a reputable and innovative organization
within the biohacking and scientific space dedicated to delivering life changing results for its
customers and their assets. With a commitment to fostering a positive and collaborative work
environment, we empower our employees to contribute to the success and growth of the
company.

Key Responsibilities and Duties:
1. Lead and supervise a team of 3 customer service representatives across both companies
2. Create and manage shift schedules to ensure complete coverage of US and European time zones
3. Provide coverage during tea ---------- mber absences, including sick leave
4. Monitor performance metrics and quality of customer interactions
5. Train new tea ---------- mbers and provide ongoing development for existing staff
6. Serve as the escalation point for complex customer issues
7. Maintain and update customer service protocols and resources
8. Generate regular reports on customer service activities and team performance
9. Ensure consistent communication standards across email and Telegram platforms
---------- . Collaborate with other departments to resolve customer issues efficiently

Work Schedule:
- If all shifts are covered, work schedule will be by default, 9pm - 6am PHT, Monday to Friday
- Flexible schedule with the ability to cover shifts when tea ---------- mbers are unavailable
- Available to monitor customer service operations during both 4:00 PM - 12:00 AM and 12:00 AM - 9:00 AM shifts as needed
- Responsible for ensuring 7-day coverage through appropriate team scheduling

Qualifications:
• Proven experience as a customer service manager
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize tasks in a fast-paced environment.