Remote Customer Success Coordinator

Job Title:
Remote Office & Customer Success Coordinator

Position Type:
Part-Time (Remote) | 20 hours per week with opportunity for growth

About Us:
The New York Musician’s Center is a fast-growing, high-energy music school and franchise company committed to excellence in education, customer experience, and community. We’re seeking a remote team member who can support our front office operations, deliver outstanding service to our customers, and occasionally assist with sales and outreach.

Role Summary:
As the Remote Office & Customer Success Coordinator, you will assist with customer communications, scheduling, administrative tasks, and support sales efforts as needed. You’ll help keep our systems running smoothly, respond promptly and kindly to parent and student inquiries, and ensure that our customers feel well cared for.

Key Responsibilities:
Respond to customer emails, inquiries, and voicemails in a timely, friendly, and professional manner

Manage lesson scheduling requests and reschedules in our scheduling platform

Follow up with prospective customers who express interest in our services (scripts provided)

Communicate with teaching staff and local front desk teams as needed

Track customer feedback and escalate concerns or retention risks

Help ensure smooth onboarding for new students and follow up with past customers

Complete routine admin tasks, such as data entry, calendar updates, or basic reports

Support occasional project work or marketing initiatives (as assigned)

Ideal Candidate:
Organized and efficient, with great attention to detail

Excellent written English and strong verbal communication skills

Comfortable working independently and handling customer concerns with care

Tech-savvy and able to quickly learn new systems (CRM, scheduling software, email platforms)

Positive attitude and a solution-focused mindset

Past experience in customer service, office support, or sales is a plus


Schedule & Tools:
Flexible working hours with some overlap between 9am–6pm EST preferred

Tools used: Google Sheets, Zoom, CRM platform, and email systems

Paid training provided