Customer Service & Logistics Coordinator

Customer Service & Logistics Coordinator
Masseuse Health Co.
Working remotely from home (Company based in South Melbourne, Australia)



Calling for passionate customer service professionals looking for an exciting career change. Your NEW role awaits!

Do you have a keen eye for detail, strong technical skills, and a passion for helping others?…searching for your next exciting opportunity?

About Us:
We are a successful, fast-growing wellness brand that has been offering the worlds best in home health tech to customers in Australia and New Zealand for over 17 years. Our premium Saunas, Ice Baths and Massage Chairs are designed in Melbourne and offer amazing health benefits that help people live better every day.

About the Role:
We are seeking a dynamic, detailed customer service star to make us even better!

In this role, you’ll handle inbound customer calls, take messages, and assist with booking deliveries, tracking shipments, and coordinating delivery schedules. Our awesome team members enjoy a collaborative culture, regular team events, and a company committed to making the world a better place!

What You'll Do:
???? Handle inbound customer interactions with efficiency and empathy, assisting with inquiries, taking messages and relaying them accurately to ensure seamless communication.
???? Manage customer orders by scheduling deliveries, tracking shipments, and coordinating delivery timelines.
???? Liaise with transport providers, and warehouse teams for smooth logistics operations.
???? Maintain accurate records in CRM of customer interactions and logistics milestones.
???? Coordinate with internal teams and communicate effectively to maintain a streamlined operational workflow

What We’re Looking For
? Experience in customer service and/or logistics coordination.
? Tech-savvy - You are proficient with technology, have accurate data entry and sound administrative skills.
? Communicator – You excel at communication and are a great listener.
? Detail-oriented, knowledgeable, and well-spoken. You are professional, flexible, and a fantastic problem-solver.
? Experience working remotely with an English speaking company IE UK, USA, Australia, Canada.
? Results driven and demonstrated success in meeting and exceeding KPI's
? Team player, confidant, partner. You are a constant. A dependable, trusted counterpart.

Why You'll Love Working With Us:
? Training and development – A supportive leadership team, providing opportunities to learn new skills, and advance professionally.

? Meaningful Work – A chance to make a difference and enhance people’s lives.

? Innovation & Creativity – Encouraging fresh ideas, continuous learning, and dynamic problem-solving.

? Culture – Become part of our vibrant and supportive team that love what we do and enjoy to coming into work every day – committed to making the world a better place!


If you are an energetic, can-do team player with a passion for the customers you serve, this is YOUR role, so Apply Now!