eCommerce development and customer service manager

About the Role

This role is focused on the commercial growth and optimisation of our eBay, ETSY and Amazon marketplaces. You will be responsible for developing and executing strategies to grow sales, improve listings, manage advertising campaigns, and ensure our products rank competitively and convert effectively.
You will also provide daily customer service across all sales channels — eBay, Etsy, Amazon, and Shopify — maintaining a consistent and professional customer experience.
We're seeking a highly skilled eCommerce professional with a strong commercial mindset, advanced marketplace tool proficiency, and a deep understanding of how to scale sales across eBay, Amazon and Etsy using both organic and paid strategies. The successful candidate will come with a can do attitude and a strategy and references to back up their strong commercial experience.

Role Duties

* Assist with eBay, Amazon and Etsy store development — including advanced listing creation, SEO optimisation, category placement, and promotions
* Manage and optimise advertising through eBay Ads (Promoted Listings Advanced) and Etsy Ads Manager, targeting ROI-focused growth
* Use tools like eBay Seller Hub, Amazon seller central and Etsy Shop Manager, and Google Sheets/Excel to manage product listings and performance data
* Conduct A/B testing of listing variations (titles, images, tags) to improve conversion rates
* Analyse marketplace performance reports to inform pricing, campaign strategies, and inventory planning
* Provide daily customer support across eBay, Etsy, Amazon, and Shopify
* Identify competitive trends, seasonal patterns, and platform algorithm shifts
* Coordinate with design, inventory, and fulfilment teams to ensure accuracy in all listings
* Assist in promotional events, product launches, and cross-platform alignment

Requirements

* 3+ years of hands-on experience managing eBay, Amazon and ideally Etsy stores with demonstrable sales growth
* Advanced understanding of eBay Seller Hub, Amazon Seller Central, Etsy Ads Manager, and advertising best practices
* Experience with Shopify platforms is desirable, especially with product syncing or multichannel listings
* Strong ability to analyse and act on performance data, conversion rates, CTR, ROAS, and ACoS metrics
* Working knowledge of marketplace SEO, listing compliance, shipping templates, and dispute handling
* Commercially-minded, able to consider pricing strategy, product margin, and promotional ROI
* Experience coordinating with other departments such as product photography, inventory control, or customer service teams is a plus
* Self-starter with excellent time management and attention to detail
* Skills with graphics design and photoshop would be a bonus, but is not a core requirement of the role