Sales Assistant

Here’s a polished and professional job description for an Online Sales Customer Service Assistant at Innawei Technology (Wuhan) Co., Ltd., tailored to attract qualified candidates while aligning with your company’s international focus:

Position: Online Sales Customer Service Assistant
Department: Global Sales & Customer Support
Report To: Sales Manager

About Innawei Technology
Founded in 2021, Innawei Technology is a high-tech enterprise dedicated to revolutionizing the food industry through intelligent equipment and digital solutions. With a presence in 120+ countries and serving 2,000+ clients (food factories, hotels, restaurants, central kitchens), we combine global innovation with localized expertise to drive efficiency and sustainability in food production.

Job Responsibilities
Customer Engagement

Respond to inquiries from global clients via email, live chat (e.g., WhatsApp, WeChat), and social media (LinkedIn, Facebook) in English and Chinese (additional languages a plus).

Guide customers through product selection, pricing, and technical specifications of food industry equipment/digital solutions.

Sales Support

Assist in closing deals by preparing quotes, processing orders, and coordinating with logistics/shipping teams.

Follow up on leads from trade shows, websites, and marketing campaigns.

After-Sales Service

Troubleshoot basic client issues, escalate technical queries to engineering teams, and ensure timely resolution.

Collect feedback to improve products/services and nurture long-term relationships.

Market Intelligence

Report trends, competitor activities, and client needs to the sales/marketing team.

Requirements
Language Skills: Fluent in English
Experience:

1+ years in international customer service, e-commerce, or B2B sales (experience in food tech/industrial equipment preferred).

Familiarity with CRM tools (e.g., Salesforce, Zoho) and ERP systems.

Soft Skills:

Strong problem-solving, patience, and cultural sensitivity for global clients.

Ability to work independently in a hybrid/remote environment.