Client Relations Specialist

UpCoach is a trusted Australian business coaching company with over a decade of experience empowering businesses to succeed. We specialise in delivering tailored coaching programs designed to help our clients achieve their goals, drive growth, and transform their businesses.

We’re looking for a warm, proactive, and highly organised Client Relations Specialist to become an integral part of our team. In this role, you’ll focus on fostering strong, meaningful relationships with our clients, celebrating their achievements, and ensuring they feel fully supported on their coaching journey. Working closely with both clients and coaches, you’ll play a pivotal role in driving accountability, delivering thoughtful gestures, and creating an exceptional, personalised experience that reflects the UpCoach commitment to excellence.

What You’ll Do:
• Weekly Check-Ins: Call clients on a regular basis to discuss their progress, celebrate milestones, and gather feedback on their coaching experience.
• Celebrate Wins: Identify and validate client achievements, ensuring their successes are acknowledged and shared with the team.
• Drive Accountability: Help clients stay on track with their goals and commitments, and work collaboratively with coaches to ensure follow-through on action items discussed during coaching sessions.
• Coach Support: Maintain regular communication with coaches to provide updates on client progress, flag concerns, and support them in delivering high-impact coaching.
• Strengthen Connections: Serve as a bridge between clients and coaches, facilitating seamless communication and timely responses.
• Recruitment Support: Assist clients with their recruitment needs by helping identify top talent, supporting interview coordination, and advising on role clarity and candidate fit.
• Thoughtful Gestures: Plan and organise personalised birthday gifts and surprise gestures that make clients feel valued and special.
• Track Progress: Maintain detailed and organised records of client interactions,milestones, and preferences to deliver outstanding, customised service.
• Advocate for Clients and Coaches: Represent UpCoach’s values of care, excellence, and commitment in every interaction, ensuring both clients and coaches feel seen, heard, and supported.

What We’re Looking For:
• Experience: Minimum of 5 years in a client-facing role such as customer service, account management, or concierge services.
• Communication Skills: Warm, engaging, and professional, with the ability to build strong, lasting client relationships.
• Organisational Skills: Highly detail-oriented, with the ability to manage multiple tasks, deadlines, and client relationships.
• Recruitment Experience: Strong interview skills and a keen eye for identifying high-quality candidates to support clients’ hiring goals.
• Emotional Intelligence: Empathetic and intuitive, with a knack for understanding and addressing client needs.
• Tech Savvy: Proficient in CRM tools (e.g., PipeDrive, Mailchimp) and project management platforms (e.g., Trello, Monday).
• Creativity: A natural problem-solver with the ability to plan unique and thoughtful ways to engage and delight clients.
• Proactivity: Resourceful and solutions-focused, ready to go above and beyond for clients.
• Passion for People: Genuine care for helping others succeed, with a drive to create memorable and impactful client experiences.

Why Join UpCoach?
At UpCoach, we’re more than just a business coaching company—we’re a thriving community dedicated to creating meaningful relationships and delivering real results. As our Client Relations Specialist, you’ll play a vital role in ensuring our clients feel valued, celebrated, and supported as they work toward achieving their goals.

This isn’t just a job; it’s an opportunity to make a lasting impact on the lives of business owners while being part of a supportive, innovative, and passionate team.

If you’re ready to bring your experience, creativity, and people-first mindset to a role where you can truly make a difference, apply now and help us take client experiences to the next level!