Bookkeeping & Customer Service Assistant (QuickBooks Online + Office 365 Required)

About Us
We are a fast-growing US-based eCommerce company seeking a dependable and detail-oriented Bookkeeping & Customer Service Assistant. You will work closely with our Finance Manager to maintain accurate financial records, support daily bookkeeping tasks, and provide professional customer service to vendors and clients.

This is a remote position for now, but we may open an office in Metro Manila in the future. Candidates should be within reasonable commuting distance and open to working on-site if required.

Key Responsibilities
Bookkeeping Support:
• Assist the Finance Manager with invoicing, accounts receivable/payable
• Match vendor invoices with purchase orders
• Track and manage damaged inventory, replacements, and credits

Financial Data Entry & Management:
• Perform accurate data entry in QuickBooks Online and Excel
• Maintain and update internal spreadsheets and databases

Customer & Vendor Service:
• Respond to customer and vendor inquiries via email or chat in a professional and timely manner
• Handle basic order, payment, and product-related questions
• Escalate issues to the appropriate team when needed
• Maintain excellent customer relationships through proactive communication

Administrative Support:
• Assist with filing, recordkeeping, and maintaining digital finance documents
• Provide general support to ensure smooth finance and operations workflows

Requirements
• Proficiency in QuickBooks (minimum 2 years)
• Strong skills in Microsoft Office 365 (especially Excel)
• Previous experience in bookkeeping, accounting, or finance admin roles
• Good understanding of basic accounting principles
• Excellent English communication skills (written and spoken)
• High attention to detail and strong organizational skills
• Ability to work independently and use sound judgment
• Dependable, deadline-driven, and team-oriented
• Experience in eCommerce or inventory systems is a plus
• Previous customer service experience preferred

Work Setup
• Fully remote setup (for now)
• Must have a stable internet connection and backup power
• Must be located in or near Metro Manila
• Must be willing to work 9:00 AM – 5:00 PM Eastern Time (US), Monday to Friday
• Willing to work in-office if and when required in the future

Trial Period
The first 30–60 days of employment will be a trial period to evaluate your performance and fit. Upon successful completion, your position will transition to permanent status.

What We Offer
• Salary range: $800–$1,000/month (depending on experience)
• 13th Month Pay (prorated if not employed the full calendar year)
• Paid time off for the 10 Regular Philippine holidays
• Performance-based bonuses and year end reviews
• Friendly and collaborative team environment

How to Apply
Please send the following:
1. Your updated resume
2. A short cover letter explaining your relevant experience
3. Your OnlineJobs.ph profile link
4. A screenshot of your internet speed test
5. Use the subject line: “Attention to Detail” to show you’ve read the full job post