Customer Support VA for Fast-Growing Jewelry Brand (Part-Time, Long-Term)

Customer Support VA for Fast-Growing Jewelry Brand (Part-Time, Long-Term)

Job Description:
Elleura is a fast-growing UK-based jewelry brand focused on affordable luxury pieces like tennis necklaces and bracelets. We’re looking for a reliable, detail-oriented Virtual Assistant to join our team and take over our customer support inbox.

You’ll be responsible for delivering a premium support experience to our customers — answering order questions, managing returns/refunds, and keeping our customers happy.

Your Responsibilities:

Respond to customer emails using our SOPs (pre-written templates)

Track and resolve order issues (using Shopify + tracking tools)

Process refunds or re-shipments when needed

Escalate special cases to the team

Keep inbox organised and inbox zero daily

Report key support issues or trends each week

Requirements:

Excellent written English

Customer support experience (bonus if in e-commerce)

Familiar with Gmail, Shopify, Google Sheets

Fast and reliable internet

Detail-oriented, kind, and proactive communicator

Working Hours:

2–3 hours/day

6 days/week (UK daytime preferred, flexible)

Long-term opportunity with growth potential

Pay:

$3.50–$5.00 USD/hour depending on experience

Bonuses for great performance

Paid on time, every week or bi-weekly via Wise or PayPal

To Apply:

Write a short intro about who you are

Include your relevant experience (support, Shopify, etc.)

Answer this question in 1–2 sentences:

"How would you respond to a customer whose tracking hasn't updated for 10 days?"

We’re looking for someone who’s consistent, honest, and excited to grow with us.
This is a long-term role — we want someone we can rely on.