Account Manager / Virtual Assistant (Shopify Payments Specialist)

We are a fast-growing e-commerce company seeking a proactive and detail-oriented Account Manager / Virtual Assistant with specialized experience in Shopify Payments and account management. In this role, you will handle all aspects of account-related tasks, including resolving payment holds, managing disputes, and ensuring smooth financial operations for our Shopify stores. You will be the go-to person for maintaining account health and compliance with minimal supervision.


Responsibilities

Manage and resolve payment holds, suspensions, and disputes with Shopify Payments and other payment providers (e.g., Stripe, PayPal).

Submit detailed reviews, including all required documentation and evidence, to release holds and restore account functionality.

Monitor and maintain account health, ensuring compliance with Shopify’s policies and payment provider regulations.

Set up and configure payment gateways, tax settings, and payout schedules in Shopify.

Communicate with payment providers to troubleshoot issues and expedite resolutions.

Handle backend account tasks, such as updating account details, verifying identities, and managing connected bank accounts.

Provide regular updates to the team on account status and resolution progress.

Identify recurring account issues and propose solutions to prevent future holds or disruptions.


Requirements

Proven experience managing Shopify Payments and resolving payment holds for e-commerce businesses.

Minimum of [X] years in account management, virtual assistance, or a similar role in e-commerce.

Strong understanding of Shopify’s ecosystem, including payment gateways, policies, and compliance requirements.

Familiarity with other payment platforms (e.g., Stripe, PayPal, Adyen) and their dispute resolution processes.

Excellent organizational skills and attention to detail when handling sensitive financial and account-related tasks.

Strong communication skills in [English, other languages are a plus] to liaise with payment providers and internal teams.

Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

Problem-solving mindset with a proactive approach to tackling account-related challenges.

Bonus if you have

Experience with multi-store Shopify setups or international payment processing.

Knowledge of financial regulations, KYC/AML compliance, or tax setups.

Familiarity with tools like Zendesk, Slack, or Asana for task management.


To Apply

Please include:

Your resume highlighting relevant Shopify Payments and account management experience.

Examples of payment holds or account issues you’ve successfully resolved.

Your availability (start date & hours per week).

Your flat rate or hourly rate.

We’re looking for a reliable, results-driven professional who thrives in e-commerce and can keep our accounts running smoothly. If that’s you, we’d love to hear from you!