Customer Service Representative for E-Commerce Store (Shopify)

Job Overview:
We are looking for a reliable, detail-oriented, and friendly customer service representative to join our growing fashion e-commerce business. We sell fashion items including shoes and jewelry, with plans to expand into other product categories. Your role will be essential in keeping our customers satisfied and ensuring smooth day-to-day operations using Shopify. This is a long-term, part-time position, with flexible working hours.

Responsibilities:
– Respond to customer inquiries via email in fluent, professional English
– Review and process refund requests accurately within Shopify (optional)
– Handle customer complaints with empathy and professionalism
– Maintain a shared document that tracks reasons for refunds by product (e.g., sizing issues, quality concerns, etc.)
– Proactively follow up with customers when needed
– Collaborate with the team to improve customer satisfaction and streamline processes

Tools We Use:
– Shopify
– Outlook or another email provider (can be discussed)
– Google Docs/Sheets
– Bonus if you have experience with tools like Gorgias or Zendesk

Requirements:
– Prior experience with Shopify
– Background in customer service, ideally email-based
– Fluent in written English
– Highly organized, responsive, and proactive

Application Filter Question:
To ensure you’ve read the full listing, please include your answer to this question in your cover letter: What is your favorite fruit and why?

Compensation:
– Hourly rate ranges from $3.00 to $4.50 USD depending on experience (can be discussed)
– Includes a one-month trial period
– Bonuses are available based on response times and performance

Perks:
– Flexible schedule
– Performance-based bonuses