Mobility Consultant

The main objective of this role is to provide excellent customer service to all Corporate Client employees undergoing the relocation process.

Responsibilities
Liaise with Assignees and coordinate services according to requirements. Also to liaise with Corporate Clients to gather information or documentation.
Coordinate and follow-up on all services performed including liaising with vendors.
Update employee files with hard copy and soft copy documents, input assignee data into company system, run monthly immigration & tenancy reports, actively identify and notify on upcoming visa & lease expires.
Review immigration documents and forms, liaise with assignee and client HR, liaise with Immigration vendors, and proactively prepare and review immigration documents.
Co-ordinate with internal teams on pick-up & delivery of documents, and handling of cases in the absence of Immigration Specialists.
Track visa ends dates and prompt team leaders & account managers, and client HR periodically on upcoming visa expiries.
Liaise with landlords and realtors on tenancy issues including maintenance issues, coordinate contractors to repair as required, proactively update transferees on tenancy issues and ensure all tenancy related issues are dealt with quickly and efficiently and escalate to account manager where required.
Draft and send offer letters and lease termination letters. Liaise with landlords to make payments for new leases. Liaise with landlords to secure full refund of security deposit. Confirm landlord bank account details as required.
Attend meetings at employee homes for major tenancy issues, including proactively arranging meetings and filing summary reports to IAM in regard to major tenancy issues.
Review offer letters and tenancy agreements, liaise with client appointed legal team, liaise with realtors, and generally proactively assist the review, amendment and signing of lease documents. Seek approval from client IAM team prior to signing of tenancy agreements.
Attend move in and / or move out inspections including liaison with transferees, ensure realtor / disconnections, liaise with shipping company, complete inspection reports, take photos, liaise proactively on reinstatements, create / update / close out immigration & tenancy files and update company systems.
Qualifications & Experience
Excellent communication skills.
Ability to set priorities, manage your time and workload and dependably meet strict deadlines.
Ensure tasks are completed within timelines to a high degree of accuracy and professionalism.
Ability to work efficiently in a high pressured environment.
Confident can do attitude and a willingness to support stakeholders in effectively doing their job.
Exceptional interpersonal skills and the ability to build collaborative relationships with multiple and diverse stakeholders.
Well-developed administration and organisation skills with strong attention to detail.
Proficient computer skills with experience using Microsoft Office including Word, Excel, PowerPoint, Outlook, Publisher or equivalent.
Cultural sensitivity and awareness.
Secondary education certificate, or equivalent (preferred)
2 - 3 years’ experience in customer services