Bilingual Customer Service Representative

We are seeking an organized and proactive Receptionist fluent in Spanish to join our team. We are an Immigration Law Office in the United States with five office locations and a busy, fast paced environment. The ideal candidate will be organized, detail oriented, proactive and have excellent communication skills. You will work closely with the owner and CEO and answer directly to him. Experience with Excel, Outlook and general case management software is a plus.

Duties would include, but are not limited to:

- Communicating with clients and either providing answers to non-legal questions or forwarding those questions to the appropriate attorney;

- Calling clients to confirm appointments and taking client calls;

- Scheduling clients for consultations, case review or case follow up;

- Providing detailed notes from client interactions on our case management system;

- Coordinating with other staff regarding client meetings, consultations, and community outreach.

Spanish fluency is required for this position.