Customer Service Representative/Reservationist

We are seeking a dedicated and organized Customer Service Representative to join our team to handle reservations and customer assistance for a short-term vacation rental company.

Key Responsibilities:

Customer Support:
Answer incoming phone calls and respond to emails/texts in a timely and professional manner.
Address customer inquiries and concerns, providing effective solutions and information.
Maintain a high level of customer service and satisfaction.

Project Coordination:
Keep track of ongoing construction projects, ensuring timely communication with all stakeholders.
Check back-to-back owner reservations to ensure seamless transitions and availability.
Reporting and Coordination:
Pull and manage the weekly owner arriving report to keep all relevant parties informed.
Collaborate with Housekeeping and Maintenance teams to coordinate schedules and ensure readiness for incoming guests
Support Owner Relations by providing updates and responding to any owner-specific inquiries.

Administrative Support:
Assist with various side projects as assigned, ensuring all tasks are completed efficiently and accurately.
Maintain organized records and documentation related to customer interactions and project updates.
Qualifications:

Previous experience in customer service or a related field.
Excellent communication skills, both verbal and written.
Strong organizational skills and attention to detail.
Ability to multitask and manage time effectively in a fast-paced environment.