Senior Customer Success Associate – Post-Consultation Follow-Up (US Hours)

We’re Promo Panda — a PR company helping professionals around the world secure media placements as part of their visa application process. We’re looking for a warm, highly responsive, and emotionally intelligent Senior Associate of Customer Success to follow up with prospects after their free consultation, answer their questions, and guide them through what can often be an unfamiliar process.

This role is at the heart of our customer journey. You’re not just following up — you’re making people feel heard, seen, and supported during a high-stakes decision. Many of our clients are navigating complex immigration paths, and our average sales cycle ranges from 30–60 days, so this role is critical in building trust and nurturing relationships over time.

What You’ll Be Doing:
Follow up quickly and personally with prospects after their initial consultation

Help them feel supported — answer questions, clarify next steps, and reduce uncertainty

Proactively check in during the 30–60 day decision window to keep the relationship warm

Track objections, concerns, and hesitations — and communicate those insights to the team

Suggest improvements to our follow-up process to make it even more human and effective

What We’re Offering:
2-week paid trial (contract)

$500 total compensation for the trial period

40–50 hours/week

Must be available during US business hours (EST/PST range)

Full-time opportunity if it’s a great fit

What We’re Looking For:
Excellent written English — clear, warm, empathetic, and fast

Someone who loves helping people, knows how to listen, and can make prospects feel taken care of

Able to follow up within minutes, not hours — you’re the human touchpoint they remember

Comfortable managing multiple conversations and tracking where each lead is in their journey

Bonus: Experience in customer success, high-trust sales, or support roles where empathy matters

How to Apply:

A short paragraph on why this kind of post-consultation follow-up role fits your strengths

Any relevant experience helping leads/customers through a longer decision cycle

Include the word “Blue” in your application so we know you’re paying attention.

Your working hours and timezone

We’re hiring ASAP and looking forward to finding someone who thrives in high-trust, people-first work.