Customer Service Representative

We are a top-tier residential electrical service company seeking a Remote Customer Service Specialist who speaks fluent English and has a minimum of 2 years of experience in customer support or virtual assistant roles. This position is ideal for someone who is organized, reliable, and committed to delivering exceptional service to our clients.

Responsibilities include:

Handling inbound and outbound calls with professionalism and care

Scheduling appointments and managing calendars for field technicians

Managing client records, notes, and job updates within our CRM system

Performing follow-up calls and service confirmations with customers

Responding to client inquiries via phone, text, and email

Completing various administrative and online tasks as assigned

Maintaining high-quality communication that reflects our company’s standards


Requirements:

Fluent English (spoken and written) with a clear and neutral or American accent

At least 2 years of experience in customer service or a virtual assistant role

Comfortable making and receiving calls in a U.S.-based business environment

Experience working with CRM platforms (ServiceTitan, Jobber, or similar preferred)

Detail-oriented, highly organized, and capable of working independently

Strong internet connection and a quiet workspace

Available to work full-time during U.S. business hours (EST or CST)


We are looking for someone who takes pride in their work, enjoys helping others, and wants to grow with a company that values professionalism, reliability, and service excellence.

Please be sure to include a voice recording and resume.