E-commerce Sales & Customer Success Representative (Full-Time | US CST Hours)

We’re a fast-growing e-commerce company looking for a full-time Sales & Customer Success Representative to join our team. You’ll be handling inbound customer requests, preparing quotes, providing support via email, chat, and phone, and following up to close deals. You’ll also support outbound outreach to grow our customer base.

Responsibilities:

- Communicate with customers via email, phone, and live chat

- Prepare accurate and professional sales quotes

- Follow up with customers to move quotes to orders

- Conduct outreach to new potential customers

- Maintain CRM records and follow-up tasks

- Collaborate with the internal team to resolve customer inquiries

- Deliver excellent customer service and ensure client satisfaction

Requirements:

- 2+ years of e-commerce sales or customer service experience

- Strong written and verbal English communication skills

- Comfortable making phone calls and closing sales

- Familiarity with quoting tools, CRM systems, and order processing

- Proactive, organized, and reliable

- Willing to work full-time US hours (CST)

- Fast and reliable internet connection

Bonus if you have:

- Experience with B2B sales or promotional products

- Familiarity with platforms like Shopify, WooCommerce, or similar

- Experience handling U.S.-based customers

Work Schedule:

- Full-time

- Monday to Friday

- Working Hours: 8:00 AM – 5:00 PM CST (US Time) - This may vary

Salary:

- Competitive based on experience

- Long-term stable position with room to grow