Customer service agent

Customer Support Specialist (Remote, Full-Time Potential)

Hi! I’m Mauro, and together with my brother and mother, we run a growing eCommerce dropshipping business with multiple online stores across different countries. We're proud of our progress and strongly believe in long-term collaborations with people who share our commitment to excellent customer service.

We're currently looking for an enthusiastic and reliable Customer Support Specialist to join our team. You’ll be part of a tight-knit group with clear processes and hands-on guidance. For the right person, there’s also potential to grow into a Customer Service Manager role.

What Will You Be Doing?
You’ll be responsible for responding to customer inquiries and resolving complaints via email on a daily basis. We’ve set up clear procedures to guide you, and once you’re familiar with them, your work will run smoothly and efficiently. You’ll play a key role in shaping the customer experience.

Note: Please mention the word “gym” in your application so we know you’ve read the full post. ????

Tools You’ll Need to Know (or Be Willing to Learn Quickly):
Gorgias or Reamaze – to manage customer service messages

Shopify – our eCommerce platform

Slack – for internal team communication

DeepL or ChatGPT – to help translate or rephrase messages quickly and accurately

Your Responsibilities:
Handle customer inquiries and complaints professionally

Report on refunds and customer issues

Respond to emails regarding refunds, tracking info, and FAQs

Help improve our support processes and documentation

Ensure responses to customers within 24 hours

Deliver consistent, professional communication

What We Offer:
Clear video training

Standard Operating Procedures (SOPs)

Support from our experienced Lead Customer Support

Opportunity to grow into a Customer Service Manager role based on performance and initiative

What We’re Looking For:
Fluent in English, both written and spoken

Experience in customer support is a must

Available for weekly team calls

Organized, eager to learn, and able to work independently

Immediately available and able to grow into a 40-hour/week role

Not currently employed full-time at another company

Experience in customer support is a big plus, but even more important is your passion for helping people. We’re looking for someone with attention to detail and a customer-first mindset. Clear, concise communication is essential — we aim to avoid vague or duplicate answers.

Excited to Join Us?
Tell us about your relevant experience and why you think you'd be a great fit for our team. We look forward to hearing from you!