Guest Services Agent

Welcome to our Guest Service Agent hiring opportunity!
We're excited to find a dedicated individual who thrives in delivering exceptional service and creating memorable experiences for our guests. If you're passionate about hospitality and eager to make a difference, we'd love to hear from you. Join us in making every guest feel valued and welcomed!


o Respond promptly and professionally to incoming messages and phone calls, providing a warm
and welcoming greeting to guests.
• Address guest inquiries, requests, and concerns with efficiency and courtesy.
• Provide essential information about hotel amenities, services, policies, and local attractions.
• Replying to Guest Messages:
o Monitor and promptly respond to guest messages received via various communication
channels, including email, chat, and social media.
o Show empathy and a personalized approach while addressing guest concerns and
resolving issues to their satisfaction.

o Submitting and Monitoring Maintenance Requests:
o Coordinate guest-reported maintenance issues by promptly submitting work orders to
the maintenance team.
o Follow up on maintenance requests to ensure timely resolution and communicate
updates to guests.
• Supporting Property Level Teams (Housekeeping and Maintenance):
o Collaborate closely with housekeeping and maintenance teams to ensure smooth
operations and excellent guest experiences.
o Assist with coordinating housekeeping services and maintaining high cleanliness
standards across the properties.

• Managing Reservation Requests:
o Handle reservation inquiries and booking requests with professionalism and accuracy.
o Utilize the hotel's reservation system to manage bookings, update guest information,
and process payments.

• Addressing Special Requests and VIP Services:
o Cater to special requests from guests and provide VIP services, enhancing their overall
stay experience.
o Coordinate with appropriate departments to fulfill unique guest requirements.

• Customer Relationship Management:
o Maintain guest records and ensure all interactions and requests are logged in the hotel's
database.
o Build and maintain strong relationships with guests, promoting guest loyalty and repeat
business.

• Guest Satisfaction and Feedback:
o Proactively seek guest feedback and reviews, aiming to exceed expectations and
enhance guest satisfaction.
o Use guest feedback to identify areas for improvement and suggest strategies to enhance
the guest experience.

******Non-Negotiable Items******

****Reliable Internet Speed:
Minimum 50 Mbps download speed for primary internet connection.
Backup internet connection with at least 50 Mbps download speed for redundancy.

****Minimal Power Outage Issues:
The location should have minimal power outages to avoid disruptions in work.

****Preferred Dual Monitors:
Two monitors are preferred to enhance productivity and facilitate multitasking.

We are looking for someone who has experience in STR based in US and has worked as a Guest Services Agent.
TOOLS we use:
Duve
Akia
Cloudbeds
Breezeway
Dialpad
Lynx
Airtable

This is a 40 hours per week schedule - we'd like you to be flexible.
Think you're up for the challenge? Send us a message with a link to your updated resume and let’s see if you’re the perfect fit!