Remote IT Support Technician (Full-Time)

About the Role:
We are looking for a proactive and tech-savvy Remote IT Support Technician to provide day-to-day technical support to our dental offices. You will be responsible for monitoring and responding to support requests, following internal protocols, and working with external vendors when necessary to solve the issues. This is a great opportunity for someone with strong technical knowledge, problem-solving skills, and a desire to continuously learn.

Requirements:
Solid understanding of IT fundamentals, including Windows OS, networking, printers, and remote access tools.
Quick learner with the ability to follow step-by-step troubleshooting guides and processes.
Excellent communication and customer service skills.
Strong problem-solving mindset and ability to stay calm under pressure.
Reliable internet connection, working computer, and quiet workspace.
Ability to work independently and stay productive in a remote environment.
Motivated to learn and grow within a technical support role.
Must be available to work full-time, Monday–Friday on Eastern Time (EST).

Key Responsibilities:
Monitor and respond to IT support requests via call, chat, or email throughout your shift.
Troubleshoot and resolve basic hardware, software, and network issues remotely.
Follow established procedures and internal documentation for resolving common issues.
Coordinate with external technical support or vendors for advanced issues, ensuring follow-through and resolution.
Support dental-specific software systems (training provided).
Maintain logs of issues, actions taken, and resolutions in the system.
Ensure minimal downtime for staff by resolving issues efficiently and professionally.
Be available online and ready to assist during working hours.
Document any solution for future reference.
Familiarity with HIPAA compliance and handling sensitive data

Benefits:
Reliable, full-time work schedule
Opportunity to gain experience in the dental tech support field
Work remotely from anywhere with a stable connection
Supportive team and training resources to grow your skills