Experienced Dispute Manager (Full-time) – PayPal, Shopify & Team Oversight

We are a fast-growing men's jewelry brand seeking a highly dependable and experienced Dispute Manager to protect our business from chargebacks and streamline our back-end processes. While your core focus will be on winning disputes via PayPal and Shopify, this role goes far beyond that. We're looking for someone who’s ready to lead a team, take ownership, and optimize the systems that keep our operation running smoothly.

What We’re Looking For

- Available full-time
- Deep understanding of PayPal and Shopify dispute systems
- Experience leading or managing a team in a remote setting
- Familiar with Gorgias or similar customer support platforms
- Excellent English communication skills (written especially)
- Organized, detail-oriented, and highly proactive
- Able to work independently and take full ownership of results

Your Responsibilities

- Manage all disputes across PayPal and Shopify
- Collect and submit the strongest evidence per case (e.g., product photos, tracking info, support conversations)
- Build and maintain a dispute tracking system
- Analyze win/loss rates and improve strategies weekly
- Lead and coordinate with the customer service team to prevent future disputes
- Set up smart workflows in Gorgias (e.g., auto-routing dispute tickets)
- Gradually take over broader back-end responsibilities (e.g., SOP development, team management, QA)

Bonus points if you:

- Send us a short video introducing yourself and explaining why you're the perfect fit for this role

To confirm you’ve read the entire post, please include the word "blauw" in your application.

?? Please only apply if you have direct experience in e-commerce. Applications without this background will not be considered.