Customer Care Representative

About the job
Responsibilities

* Reports to Customer Care Supervisor for training, guidance and performance evaluation
* Handle customer queries through email/chat correspondence
* Investigate issues and find solutions by collaborating with project management and software development teams
* Escalate issues as needed based on established protocols
* Exceed customer expectations, follow through with commitments
* Participate in application releases to keep upto date level of application knowledge
* Assist in application documentation
* Assist in application testing

Qualifications

* College graduate (computer-related degree holders, a plus)
* Excellent command of written and spoken American English
* Willing to work on nightshift
* Preferably with 6 months or more experience in the same capacity
* Team player, self-sufficient and very punctual
* Quality focused

Benefits

- Government mandated benefits
- HMO including dependents
- 20% night-differential
- Performance bonus