Customer Success & Training Specialist - Full-Time

Join ---------- and help small businesses shine online! We're a fast-growing U.S.-based team empowering entrepreneurs with tools for local SEO, voice search, listings management, and social media automation. Our platform makes digital marketing simple, and we need a proactive, tech-savvy tea ---------- mber to guide our customers to success.
If you love helping people, enjoy creating content, and thrive in a remote, dynamic role, this is your chance to grow with us!

What You'll Do
Customer Success

Onboard new users via email, chat, and Loom screen recordings (no Zoom).
Provide friendly support using Intercom and internal tools.
Troubleshoot issues and explain our platform in simple terms.
Follow up with users to ensure they complete setup.

Training & Content Creation

Write how-to guides and create video walkthroughs for our Help Center.
Craft blog posts (using WordPress) and social media content (using Canva).
Support CRM management (using ---------- ) and assist with automation.
Help with inbound sales inquiries and onboarding materials.


What You Bring

2+ years in customer success, support, or training (SaaS experience a plus).
Excellent written and verbal English.
Comfortable with Loom, WordPress, Canva, and Google Docs/Sheets.
Tech-savvy and quick to learn new tools.
Organized, proactive, and able to juggle multiple tasks.


Nice-to-Haves

Experience with ---------- , ActiveCampaign, or similar CRMs.
Knowledge of SEO, local marketing, or Google Business Profile.
Content creation for blogs, social media, or help docs.
Basic graphic design skills in Canva.


Schedule & Pay

Full-time: Monday-Friday, 8:00 AM-5:00 PM Mountain Time (MT).
Salary Based and paid weekly via PayPal or Payoneer, based on experience.
Fully remote with opportunities to upskill and grow.


Pre-Screening Questions
Please answer these in your OnlineJobs.ph application. Incomplete applications will be skipped.

Describe your experience in customer success or support. What tools have you used?
Have you worked with CRMs like ---------- or ActiveCampaign? Explain your experience.
Have you created training materials (e.g., guides, videos)? Share examples or links if available.
Are you comfortable using Loom for screen recordings? Describe how you've used it or similar tools.
What's your experience with WordPress (e.g., publishing posts, editing content)?
How would you respond to a frustrated customer who doesn't understand our platform? Write a short example message.
Are you available for 8 AM-5 PM MT, Monday-Friday? What's your expected monthly salary (in USD)?


Bonus: Stand Out!
Record a 2-minute Loom video introducing yourself and sharing why you're excited about this role. This is optional but highly encouraged!

How to Apply
On OnlineJobs.ph, submit:

Your resume.
Your answers to the pre-screening questions.
A link to your Loom video (optional).

Join our mission to help small businesses succeed online! Apply now and let's grow together.