Customer Care & Community Support Rep At MyMagicHealer

We’re looking for someone responsible to join MyMagicHealer as our Customer Care & Community Support Rep. You’ll be the one responding to our customers with clarity and care through email and social media.

About Us:
MyMagicHealer is a fast-growing, mission-driven company focused on helping people with problematic skin find real, natural healing. Our vision is to become the #1 skin healing brand in the world.
At our core, we are intentional, aligned, clear, disciplined, efficient, and results-driven. We move with purpose, we care deeply, and we create a work environment where each tea ---------- mber has the chance to grow — both personally and professionally.
If you’re motivated to make a difference and love working in a space that values responsibility, kindness, and steady progress, you’ll feel right at home here.

Who We’re Looking For:
- You take full responsibility for your work and time.
- You communicate clearly and quickly.
- You love connecting with people and making them feel cared for.
- You’re easy to train and pick things up fast.
- You have common sense and know how to handle sensitive ---------- nts.
- You enjoy social media, writing thoughtful messages, and helping people.
- You’re proactive — you don’t wait to be told what to do.

If you’re aligned with our mission and love bringing calm, thoughtful care to people who need it, you’ll thrive here.

What You’ll Do:
- Answer emails with patience and care (Zendesk)
- Reply to DMs and comments on Meta
- Recommend the right product based on skin concerns
- Help with order questions, shipping, refunds, and replacements
- Keep things organized and communicate updates clearly
- Share common feedback or patterns you notice

Requirements:
- 2+ years in customer care (email and/or social media)
- Strong written English and a warm communication style
- Passion for skin care and health
- Reliable, responsive, and aligned with our values

Schedule:
3.5 hrs/day, 7 days/week — 12 PM to 3 AM (Philippine Standard Time)
25 hrs/week, with space to grow

To Apply:
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