Virtual Front Desk Representative — Boutique Hotel

Important Application Notice

If you do not have prior experience as a front desk attendant or hotel manager, please do not apply. Applications that do not meet this requirement will be marked as “Does not follow instructions.” We appreciate your understanding and cooperation.

Virtual Front Desk Representative — Boutique Hotel (Remote)

Are you an experienced front desk professional seeking a remote opportunity?
We are a thriving, design-forward boutique hotel located in sunny Southern California, and we're expanding our virtual team!

About Us:
We’re an oceanfront boutique hotel currently undergoing an exciting major renovation. Nestled by the shore, our property offers a laid-back yet stylish vibe that captures the essence of the Southern California lifestyle.

Position Overview:
As our Virtual Front Desk Representative, you’ll be a vital part of delivering exceptional guest experiences while supporting our operational growth.

Key Responsibilities:

Answer guest calls and respond to inquiries

Manage virtual check-ins and check-outs

Perform administrative tasks, including SOP and flowchart creation

Update CRM and guest records

Schedule emails and guest messages

Communicate with internal teams via messaging platforms

Assist with procurement and vendor coordination

Qualifications:

Fluent in English (American accent preferred)

Previous front desk or hotel management experience at a major brand

Positive demeanor, even with difficult customers

Skilled in handling guest issues to avoid negative reviews

Detail-oriented (please include a photo of a Black Cadillac in your application to demonstrate attention to detail)

Willing to assist with team-building and process improvement

Basic sales and negotiation skills for room bookings

What We Offer:

Starting salary: $400/month with growth potential

Flexible remote work

Full training on our systems and processes

Opportunity to work with a high-performance team and a growing brand

How to Apply:
If you meet the qualifications and are excited about joining our team, please apply below. BE SUR