STR Guest Services (Experienced) & Operations Coordinator

About the Role:


We’re a vacation rental management company looking for a proactive, highly organized, and detail-oriented Virtual Assistant to help us deliver 5-star guest experiences and maintain smooth day-to-day operations. You’ll work closely with our U.S.-based team and be a vital part of our success.


Responsibilities:

Virtual Assistant – Guest Communication, Admin, and Design Business Support

We’re looking for a reliable and detail-oriented Virtual Assistant to help manage guest communication, assist with administrative tasks, and support our growing design business. Most of the work involves answering guest questions via messenger, email, and occasionally phone. The most common requests involve early or late check-in, so you’ll need to check the schedule and coordinate with cleaners when necessary.

You’ll also assist with operational and design-related tasks such as reviewing Amazon orders, entering expenses, tracking design orders, and helping with new property listing setups (e.g., utilities, vendor coordination). This role requires someone who can figure things out independently and keep everything organized.

What You’ll Do

Respond to guest questions via message, email, and phone

Coordinate early or late check-ins with the cleaning team

Check availability in our system and update guests promptly

Review Amazon purchases and log expenses by property

Track design orders and maintain spreadsheets

Assist in setting up new listings (utilities, vendors, services)

Provide reliable backup support to our existing tea ---------- mber

What We’re Looking For

Strong communication skills

Highly organized and detail-oriented

Proactive problem solver; able to work independently

Comfortable using online systems and learning new tools

Responsive and dependable during work hours

Available Monday through Saturday for a fixed 4-hour shift scheduled between 9 AM and 5 PM, and on Sunday from 9 AM to 5 PM (Eastern Time).

"Prior experience with short-term rentals is required. Please include a cover letter outlining your past experience and explaining how it aligns with the responsibilities of this role."