Remote Customer Support Specialist – French & English

We are looking for two experienced bilingual (French/English) Customer Service Representatives to join our remote e-commerce team. Our ideal candidates are professionals with at least 2 years of customer service experience, who can confidently manage customer email support in both French and English. This is a part-time role of approximately 18 hours per week, paid at $6/hour, which comes down to roughly $428 per month.

In this role, you’ll be the voice of our brand. You’ll be using tools like Gorgias to handle incoming emails, with the help of pre-written macros, tags, and clear SOPs (Standard Operating Procedures). However, we’re not looking for robots — we expect you to use SOPs as guidance, not copy-paste scripts. You’ll need to apply empathy, adapt responses based on context, and solve customer issues like shipping delays, size complaints, or refund requests with a human-first mindset.

You’ll be trained in our support process through clear documentation and onboarding modules. We use Google Classroom and shared folders for training, and you’ll be working under the 4-eyes principle, meaning every level of the team checks and supports the one before it. You’ll also submit a daily End-Of-Day (EOD) report through Google Sheets, summarizing the number of tickets you handled, total hours worked, common issues, and any suggestions or red flags you spotted. To track working hours and productivity, we use Hubstaff, which also records activity levels and screenshots. All internal communication, including contact with your manager and our suppliers, takes place via Slack.

We’re offering this job as a 2-week paid trial. We’ll start with 4 candidates, evaluate your performance closely, and continue with the 2 strongest team players based on responsiveness, ticket quality, and alignment with our tone of voice and customer focus. If you’re selected for the long term, you can expect a structured environment with room for growth — whether that’s bonuses, recognition as “Star of the Month,” or moving into a senior CS role with additional responsibilities.

We are looking for team members who are self-motivated, detail-oriented, and professional in their communication. You should be tech-savvy, familiar with platforms like Zendesk or Gorgias, and comfortable working with spreadsheets and online tracking tools. Fluent written French and English is a must, and you should be able to use tools like ChatGPT effectively to support your communication, especially when handling customer queries in French. Experience in e-commerce support is a big plus.

To apply, please send us your CV and a short intro message, and mention the word "banaan" somewhere in your application to show us that you read this carefully. Applicants who ignore this instruction will not be considered. We will invite selected candidates for a video interview shortly after review.

If you’re ready to be part of a growing brand that takes its customers seriously and operates with structure, accountability, and respect — we look forward to hearing from you.