Guest Communications Virtual Assistant (OwnerRez Experience Required)

Only Applicants with OwnerRez Experience should APPLY

We’re looking for a proactive and detail-oriented Virtual Assistant who can manage guest communications and coordinate seamlessly with OwnerRez experience.

Role Overview:
As our Guest Communications VA, you’ll be the first point of contact for guests — handling inquiries, confirmations, and support throughout the booking and stay process. You’ll also assist with backend operations, calendar syncs, and issue resolution.

Key Responsibilities:
- Respond promptly to guest inquiries across OwnerRez, Airbnb, Vrbo, and direct booking platforms
- Manage pre-arrival, check-in, and check-out communications
- Coordinate with cleaning teams and maintenance when needed
- Use OwnerRez to manage booking workflows, templates, and messaging rules
- Handle calendar management, guest notes, and tag system
- Report and escalate guest issues when necessary
- Maintain a high level of professionalism and customer care at all times

Requirements:
- Minimum 6 months of experience using OwnerRez
- Prior experience with Airbnb, Vrbo, or short-term rental operations
- Excellent written English and strong communication skills
- Fast, reliable internet and a quiet working environment
- Availability to respond to guests within a timely manner (some weekend or evening flexibility preferred)
- Highly organized, dependable, and able to work independently

Preferred (But Not Required):
- Experience with automation and templates inside OwnerRez
- Knowledge of hospitality or customer support tools (Slack, Google Calendar, Turno, etc.)
- Familiarity with time zone coordination for U.S.-based properties

Compensation:
- Competitive monthly rate (based on experience and hours)
- Opportunity for performance-based bonuses
- Long-term role with room for growth