Logistics Operatons Specialist

About Us:
Cake Freight is a modern, fully remote logistics company obsessed with precision, partnership, and performance. We move fast, solve problems creatively, and take pride in delivering outstanding shipment services for manufacturers, distributors and freight forwarders across the U.S. We’re growing and looking for a detail-oriented, calm-under-pressure Logistics Coordinator to join our remote ops team. Hours 7:00am to 3:00pm Pacific Time.

About the Role:
As our Logistics Coordinator, you’ll be at the heart of daily freight execution—vendor management, tracking shipments, communicating with carriers, created LTL quotes, providing BOL's, and updating customers, while making sure operations run smoothly from pickup to delivery. This role requires speed, accuracy, and strong communication skills.

You’ll work directly with our U.S.-based operations and account management teams to ensure freight is moving efficiently and that our customers stay informed and supported.

What You’ll Do

Daily Operations:

Vendor management for our e-commerce client

Monitor and track shipments from pickup to delivery using both a TMS and ERP

Enter and maintain shipment data accurately across internal tools and trackers

Send timely updates to clients (using pre-set milestones and update templates)

Coordinate with carriers for appointment setting, updates, and problem resolution

Support Account Managers and entire team with various ad-hoc tasks

Customer Communication:

Respond to customer emails and requests professionally and clearly

Proactively alert customers to delays, exceptions, and solutions

Use customer-specific SOPs and cheat sheets to ensure compliance and consistency

Internal Support:

Flag stalled shipments or untouched loads to the Ops team

Escalate urgent issues to leadership quickly and with clarity

Assist in EOD (end-of-day) recaps and operational scorecards

Update and maintain Google Sheets, Slack threads, and CRM/TMS notes

What We’re Looking For:

Experience in logistics, freight forwarding, e-commerce fulfillment, 3PL, (REQUIRED)

Strong written and verbal English communication

Highly organized, with excellent attention to detail

Tech-advanced: able to learn tools like ERP's, TMS's, Google Sheets, Slack, and Canva, Google Suites

Calm under pressure and solution-oriented

Reliable internet and a quiet work environment during U.S. PST hours

Takes initiative and ownership without needing daily hand-holding


Why Join Cake Freight?
We’re a remote-first team driven by clarity, integrity, and accountability. At Cake Freight, you’ll be empowered to solve problems, contribute ideas, and grow your skill set in a fast-moving and supportive environment. This is your chance to join a high-performing U.S. logistics team from the comfort of your home in the Philippines.