Detail Oriented VA Sales, Customer Service & Scheduling Focus

Job Title: Detail-Oriented Virtual Assistant (Sales, Customer Service & Scheduling Focus) - EST Hours
Company: Cleaned To Perfection
Location: Remote (Supporting Setauket, NY, USA - EST Time Zone)
About Us:
Cleaned To Perfection is a professional cleaning service based in Setauket, New York (USA). We pride ourselves on providing reliable, high-quality cleaning services (like our Sparkling Deep Clean and Sparkling Routine Clean) and exceptional customer experiences. We're a growing business looking for a dedicated and professional Virtual Assistant to join our team and become a key part of our client communication, sales conversion, and operational success.
The Role:
We are seeking a highly motivated and detail-oriented Virtual Assistant with excellent communication and confident sales skills to manage client interactions, convert inquiries into bookings, handle scheduling, and perform administrative tasks. You will be the first point of contact for many of our clients, playing a vital role in explaining our value, securing new business, and ensuring their experience with Cleaned To Perfection is seamless and positive. Strong verbal communication, customer service, and the ability to confidently guide potential clients are essential.
Key Responsibilities:
Client Communication & Sales: Handle inbound/outbound client calls and emails professionally and courteously. Respond promptly to inquiries via phone, email, and our CRM system (HighLevel). Confidently explain service packages (e.g., Sparkling Deep Clean, Sparkling Routine Clean) and their benefits to potential clients, addressing their needs and guiding them towards booking.
Scheduling: Manage the cleaning schedule using our industry-specific software, Maid Central. This includes booking new appointments, handling rescheduling/cancellations, and optimizing routes (training provided).
CRM Management: Maintain accurate client records, manage leads (tracking conversion status), and utilize communication features within our CRM, HighLevel (training provided).
Customer Service: Address client questions, provide information about our services, and handle client concerns with empathy and professionalism, escalating issues when necessary.
Administrative Support: Perform various administrative tasks, potentially including data entry, report preparation, and following up on communications.
Follow Directions: Accurately follow multi-step instructions for tasks and processes.
Requirements - MUST HAVES:
Exceptional English Communication Skills: Fluent spoken English with a clear, easily understandable accent for US clients. Excellent written English with strong grammar and professionalism. (Rate your spoken and written English 1-10 in your application).
Proven Customer Service/Call Handling Experience: Demonstrable experience in a role involving significant phone and email interaction with customers. Ability to maintain a positive and professional tone.
Sales Aptitude & Confidence: Comfortable and confident discussing services, understanding client needs, overcoming objections (e.g., pricing), and effectively converting inquiries into booked appointments. Previous sales, upselling, or appointment-setting experience is a strong advantage.
Tech Savvy & Quick Learner: Comfortable learning and using new software. Experience with scheduling software and CRM systems is a HUGE plus. Specific experience with Maid Central or HighLevel is ideal but not required if you are a fast learner. Proficiency with Google Workspace (Gmail, Calendar, Drive) is expected.
Reliable & Detail-Oriented: Strong attention to detail is critical for scheduling and client information accuracy. Must be punctual, reliable, and able to manage time effectively.
Ability to Follow Instructions: You must be able to understand and accurately follow procedures and directions.
Quiet Workspace & Reliable Tech: Access to a quiet work environment suitable for professional phone calls, a stable high-speed internet connection (provide speed test results if possible), and backup power/internet solutions are required.
Availability: Must be available to work consistently during 9:00 AM - 5:00 PM EST, Monday to Friday. Please confirm you can meet this requirement.
What We Offer:
Competitive hourly rate: $3 - $8 USD per hour, based on relevant experience and skills, plus the potential for performance-based bonuses related to bookings.
Stable, long-term opportunity with a growing company.
Comprehensive training on our specific software (Maid Central, HighLevel) and processes.
Ongoing professional development, including participation in company-provided sales training classes to enhance your skills.
Supportive team environment.
Opportunity to directly impact customer satisfaction and business growth.
How to Apply:
If you meet the requirements above and are excited about this opportunity, please submit your application through OnlineJobs.ph.
In your application cover letter, please:
Rate your spoken and written English proficiency on a scale of 1-10.
Briefly describe your specific experience with customer service calls and scheduling.
Briefly describe any experience you have with sales, upselling, or persuading potential customers to use a service.
Confirm your availability matches the required EST hours.
Include the phrase "Ready to Make Setauket Sparkle" in the first sentence of your cover letter so we know you've read the entire post carefully.
Additionally, please include a link to a short Loom (or similar) video where you:
Part 1 (Intro): Briefly introduce yourself (30-60 seconds).
Part 2 (Your Fit): Explain why you are a great fit for this role, focusing on your communication, customer service, and sales/persuasion skills (60-90 seconds).
Part 3 (Script Read): Read the following script clearly and confidently:
"Thank you for calling Cleaned To Perfection! This is [Your Name] speaking. I'd be happy to help you learn more about how we can make your home sparkle! Are you interested in getting a quote for one of our services today, perhaps starting with our popular Sparkling Deep Clean?"
We look forward to hearing from you!
(Please note: Applications that do not follow ALL instructions above, including providing the video link, will not be considered.)