Customer Support & Virtual Assistant (Part-Time, Long-Term)

We’re looking for a detail-oriented and reliable VA to join our growing team at Generation God Clothing — a fast-growing streetwear brand based in Australia with a bold vision and long-term focus.

This isn’t your typical VA role. We’re building something that doesn’t settle for average — and we’re doing it with clarity, intention, and conviction. Every part of the brand, from the way we serve customers to the way we launch collections, is purposeful. You won’t just be “support” — you’ll play a key role in making sure our community feels genuinely cared for.

We’re a small team, but we move fast. We dream big. And there’s room here to grow, contribute, and be challenged. If you value working in a culture that’s focused, driven, and built on real purpose — not just hype — you’ll feel at home here.

What you’ll be doing:

- Replying to customer service emails through Shopify + Help Desk Apps
- Tracking orders and helping resolve shipping issues via our 3PL system
- Staying responsive to live chat messages during your shift
- Updating order details (address/size changes, cancellations, etc.)
- Creating smart response templates to speed up common replies (We want you to have input into your work!)

You’ll be supported with systems, SOPs, and weekly updates to stay aligned. If you take ownership, communicate clearly, and care about doing things well — you’ll thrive in this role.

- Part-time (approx. 12 hours/week to start; 3 days of 4 hours each)
- Flexible hours, but must check inbox daily (PH time)
- ?225–?340 PHP/hour starting rate
- Long-term growth opportunity

Send us a 30-second video introducing yourself — we’d love to get to know you personally and see if you’re the right fit for our team.