Virtual Agent

At Locker in the City, a fast-growing and expanding TravelTech start-up, we are looking for a Virtual Agent who wants to be part of our team. If you have an innovative spirit, enjoy challenges, and want to contribute to the development of a project that’s transforming the way people experience cities, this is the place for you!

Who are we?
At Locker in the City, our mission is clear: to enable everyone to enjoy the city without worrying about their luggage. From tourists and backpackers to business travelers and locals, we want everyone to have the freedom to explore without the burden of their belongings. We’re a tech-driven start-up that has digitized luggage storage with smart lockers—100% automated and available 24/7. We’re making life easier for our users, primarily travelers who need a safe place to store their luggage before check-in or after check-out.

And this is just the beginning. Our technology has much more potential, and we are currently undergoing national and international expansion. If you want to join us on this journey, we’re waiting for you!

What do we offer?

100% remote work: You’ll have the flexibility to organize your workday from anywhere.

A constantly innovative environment where your voice and input truly matter.


What do we expect from you?

High level of English and conversational Spanish: Essential for communicating with our international clients.

Proactive attitude and strong problem-solving skills: Speed and efficiency are key when it comes to phone support—and that’s exactly what we’re looking for!

Strong sense of responsibility and punctuality, with the ability to meet deadlines.

Empathy and patience: Ability to listen to and understand our customers’ needs, offering agile and effective solutions.

Adaptability: In a growing start-up, change is constant. We need someone who can quickly adjust.

What will your day-to-day look like?
As a Virtual Agent at Locker in the City, your main responsibilities will include:

Review management: Monitoring and responding to customer feedback to maintain a positive relationship and continuously improve our service.

Social media management: Creating, managing, and optimizing content across our social platforms to foster engagement and boost brand visibility.

Business development: Identifying opportunities to expand our network of partners and clients, looking for new ways to grow the company.

Phone customer support: You'll be the first point of contact to resolve questions and concerns, ensuring each interaction is friendly, efficient, and solution-focused.

Support through other channels: In addition to calls, you’ll also provide assistance via email or chat when needed, always aiming to deliver the best possible experience.

Why Locker in the City?
At Locker in the City, every team member has the opportunity to make a meaningful contribution. We’re looking for people eager to challenge themselves, share fresh ideas, and be an active part of a growing project. If you’re passionate about technology, tourism, and customer service—this is the place for you!
Please send your CV to ----------
If you're excited about delivering exceptional service and feel comfortable engaging with clients over the phone, we’re looking forward to meeting you!