Assistant Customer Engagement Manager

Job Title: Assistant Customer Engagement Manager (Work-from-Home)
Company: Yaran Property Group
Location: Remote (Same time zone as Manila, PH)
Employment Type: Full-time (40 hours per week)
Work Schedule: Monday to Friday, 9:00 AM to 5:30 PM (Manila Time)
Pay: $230/AUD per week (php 8,000/week)

ABOUT THE COMPANY
Yaran Property Group (Yaran) is a Western Australian property development company that specialises in affordable build-to-rent housing. The company was established in 1996 and has developed over 1100 dwellings across 60 different developments. The company currently owns 180 residential rental properties in Perth, and a pipeline of a further 500 dwellings to commence construction in the next 12 months. The company is aiming to develop 20000 dwellings in the next 6 years.

About the Role
As an Assistant Customer Engagement Manager, you will be responsible for administrative tasks that contribute to the success of tenant engagement, stakeholder communication, and issue resolution. You will assist in managing ongoing tenancy issues, complaints, feedback, and reportable i ---------- , while also supporting continuous improvement initiatives to enhance service delivery.

Key Responsibilities

-Administrative Support: Assist the Customer Engagement Manager in daily tasks, ensuring efficient workflow and timely completion of responsibilities.
-Continuous Improvement: Help identify and implement process improvements to enhance the customer experience.
-Ongoing Issues – Tenancies: Track and follow up on tenancy concerns, ensuring timely resolutions in collaboration with relevant teams.
-Stakeholder Meetings: Support in scheduling, preparing documents, and taking minutes during meetings with tenants, support providers, and other stakeholders.
-Concierge Relationship: Assist in managing relationships with concierge services, ensuring seamless communication between tenants and service providers.
-Complaints & Feedback: Monitor, document, and escalate tenant feedback and complaints, helping drive service improvements.
-Reportable I ---------- : Maintain records and ensure compliance with i ---------- reporting requirements, escalating issues as needed

What You Need to Succeed

-Passion for helping people with disabilities and improving their housing experience.
-Strong customer service skills with exceptional verbal and written communication.
-Attention to detail and ability to manage multiple administrative tasks.
-Proactive, adaptable, and eager to improve processes and support business growth.
-Reliable computer and wired internet connection (ethernet).

If interested, you may submit your updated CV/Resume to ----------